Complaint Management Excellence: Creating Customer Loyalty through Service Recovery

R999,00
+ R285,99 Shipping
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Complaint Management Excellence: Creating Customer Loyalty through Service Recovery

Complaint Management Excellence: Creating Customer Loyalty through Service Recovery

Sold by:

Complaint Management Excellence: Creating Customer Loyalty through Service Recovery

R999,00

Save R200,00 (16%)

RRP

R1 199,00
In stock
+ R285,99 Shipping

14-Day Returns Policy

Sold by:

R999,00

Save R200,00 (16%)

RRP

R1 199,00
In stock
+ R285,99 Shipping

14-Day Returns Policy

Payment methods:

Description

Complaint Management Excellence: Creating Customer Loyalty through Service Recovery

Complaint Management Excellence outlines the financial and reputational benefits to be gained from improving customer service levelsand enhancing products and services via an effective system for handling customer complaints.
  • Brand: Kogan Page Ltd
  • Category: Business, Finance & Law
  • Format: Paperback
  • Language: English
  • Publication Date: 2024-02-02
  • Publisher / Label: Kogan Page Ltd
  • Author: Sarah Cook
  • Number of Pages: 208
  • Fruugo ID: 343471539-752567727
  • ISBN: 9780749465308

Delivery & Returns

Dispatched within 6 days

  • STANDARD: R285,99 - Delivery between Mon 16 February 2026–Fri 06 March 2026

Shipping from United Kingdom.

We do our best to ensure that the products that you order are delivered to you in full and according to your specifications. However, should you receive an incomplete order, or items different from the ones you ordered, or there is some other reason why you are not satisfied with the order, you may return the order, or any products included in the order, and receive a full refund for the items. View full return policy