Product Specifications Fuselage Length: 1060mm (41.7in.) Wingspan: 920mm (36.2in.) Flying Weight: 200-230g (with battery) Motor (40-70W): DualSky XM2212RTR-25 42 W - DualSky XM2812RTR-27H 45/70 W ESC: 6-10Amp (included in RTR motors) Propeller: 8043SF prop or 8040 HD prop (check motor suggestions) Servos: 4-6g micro servo*3pcs, Digital 03,7 g servo Radioï¼4/more channel Battery: 7.4v 2S 400-800mAh Features Venus X 3D is orignated from our successful product--Venus EPO, and it also uses HCF technology. It’s suitable for both indoor and outdoor flying. 1. 5mm depron foam is used on this plane which ensures its flying intensity in outdoor. 2. Carbon fiber materials are applied to make it stronger. And we use new X interchange way to reinforce the aileron, so plane’s torsional strength is increased without too much adding weight. 3. To ensure the accurate product control, precise control horns and accessories for Venus EPO are also used on Venus X 3D. 4. A winglet on the fuselage is added to improve the flying performance. Hollow-carved & filming technology HCF TECH We've been trying our best to lighten the flying weight of our indoor 3d planes and also enhance their configuration intensity. Today, we applied a brand-new technology which is used on this kind of planes and achieves great effect. 1. Use laser cutting machine to make depron foam hollow-carved, also ensure entire plane's configuration rigidity by reasonable configuration design. 2. We adopt ultrathin polyester film, then print colorful color schems on it, although this is a difficult task. 3. To ensure good adhesive effect between the joints of film and foam, we applied advanced filming technology. No additional adhesive left inside carved hollows. 4. In mass production, we use very skillful adhesive-transfer and heating solidify technology to make sure there's no distortion and unglued part in finished product. 5. HCF TECH not only increased product's anti-break performance, but also reduced any unnecessary configuration weight, which greatly improves our product's flying performance. We hope our HCF TECH will be widely recognized by customers.
Products are shipped by the individual Fruugo retailers, who are located across Europe and the rest of the world. The delivery times and shipping prices vary depending on the retailer's location, the destination country and the selected delivery method.
Fruugo offers two delivery options: Standard or Express. All retailers offer a standard delivery service, and some retailers also offer an express delivery service.
- Standard – Domestic Standard delivery takes approximately 2-5 business days from despatch, while an International Standard delivery takes 5-14 business days from despatch. Normally track & trace and proof of delivery are not available on a standard service.
- Express – Domestic Express delivery takes approximately 1-2 business days from despatch, while an International Express delivery takes 3-7 business days from despatch. Usually track & trace and/or proof of delivery are available on an express service.
Although Fruugo retailers endeavour to deliver within these timescales, please note that the above timescales are estimated and not guaranteed.
The delivery timescales do not include any customs clearing times beyond Fruugo's control.
Please allow additional shipping time for deliveries to exceptional locations that are hard to reach, and also during busy periods such as Christmas.
All carriers deliver during normal business working hours and may require a signature on receipt, so please ensure your order is delivered to an address where someone will be available to accept it.
We do our best to ensure that the products that you order are delivered to you in full and according to your specifications. However, should you receive an incomplete order, or items different from the ones you ordered, or there is some other reason why you are not satisfied with the order, you may return the order, or any products included in the order, and receive a full refund for the items.
Certain products purchased at Fruugo cannot be returned. They fall in the following categories:
- goods which are clearly personalised or made to your specifications
- goods which are liable to deteriorate rapidly, eg fresh fruit, fresh flowers
- sealed goods which are not suitable for return due to health protection or hygiene reasons, if opened, eg make up, underwear, pierced jewellery
- sealed audio or video recordings or computer software, if opened
- newspapers, periodicals and magazines
Please take reasonable care of the goods whilst in your care. Any goods returned must be in a resaleable condition. They must be unworn/unused with original tags attached and in original packaging. It is your responsibility to ensure that the goods are appropriately packaged to ensure they are not damaged in return transit.
Notifying us of a return
If you wish to return an order, or some of the products included in an order, please notify Fruugo customer care within 14 days of receiving the goods, including the following information:
- your name,
- order number,
- the item (s) you wish to return, and
- optionally a reason for your return: unsatisfied with item, item didn’t match description, damaged item, wrong item, or some other reason.
Our customer care will send you specific instructions on how to ship the return package(s) to the retailer(s). Please do not ship the return package before you receive the instructions.
Shipping products back to retailers
Goods must be returned without undue delay and in any event not later than 14 days after notifying us of your cancellation.
If you are returning products to several retailers, you should distribute the products accordingly and send the products to those retailers who shipped them to you initially.
We strongly recommend that you use registered mail (and insure any high-value packages), since neither Fruugo nor the retailer take responsibility for shipments that are lost or damaged during return transportation.
Please ensure you retain a proof of postage receipt so in the unlikely event your parcel goes missing, you will have proof you sent it.
You will be refunded within 14 days of the retailer receiving back the goods. We will notify you by e-mail once the products reach the retailer and are accepted for return. Where a retailer has offered to collect the goods, you will be refunded within 14 days of cancelling your contract.
Unless a product or products you wish to return arrived to you damaged or faulty, you are responsible for the return transportation costs.
Providing you are returning all the products from a specific retailer, we will refund the standard shipping costs you paid for the original delivery. If you chose to pay for a non-standard delivery, we will only refund the cost of our least expensive, standard delivery.
Damaged or faulty goods
If you receive a damaged, broken, or defective product, please notify Fruugo customer care as soon as possible. Include at least the following information:
- your name,
- order number,
- name of the damaged product(s), and
- state the nature of the damage with attached photograph
We will generally instruct you to ship the damaged product back to the retailer. As soon as it reaches the retailer, they will send you a replacement product. If the replacement can't be made, or if you wish to cancel the order, you will be refunded in full. You will also be reimbursed for reasonable returns postage costs for damaged or faulty goods once we have received your postage receipt.
If the outer packaging of your order is clearly damaged on arrival, and you are suspecting that the products are damaged as well, you can either reject the delivery or accept the goods and sign for them as damaged. In both instances, please notify Fruugo customer care as soon as possible.
If you refuse to accept delivery of all or part of your order (where the products or packaging do not appear to be damaged or defective) you will be responsible for the postage charges. Any fees and charges incurred by the retailer due to a package being refused will be deducted from your merchandise refund.